1. We will endeavour to make sure our policies and practices in relation to the collection, use, retention, transfer and access of personal data (as defined in the Ordinance) supplied by you comply with the requirements of the Personal Data (Privacy) Ordinance (Cap. 486, the laws of Hong Kong) (the “Ordinance”).
2. Collection of personal information
Personal Information is data that can be used to identify individuals. Where you contact us through your access and use of website, web-based applications, or mobile applications, and provide us with information such as your name, company, industry, postal address, billing address, email address, payment information we may collect, use or store such Personal Information to better manage your relationship with us and serve you on any of the following and for other purposes that shall be agreed between you and us:
Providing information as per your request
Sending corporate or promotion materials (you can opt out anytime by updating us as to your preference)
Enrolling you into upcoming events and/or activities organized and/or held by us
Performing internal statistical and analysis exercise
Processing and responding to any complaints made by you
Disclosure of personal data
You have the right to refuse providing your personal data to us. However, certain functions and/or services may not be available to you if such personal data is not supplied, incomplete, incorrect, or misleading.
4. Purposes of using personal data
Personal data supplied by you will be retained in one or more of our databases and in different formats and be secured with restricted access by our authorized personnel through appropriate security protocols for authentication and authorization (which may include the use of SSL, encryption, firewalls and data backup). Your personal data will be kept in the strictest confidence and for a reasonable period necessary to attain the above specified purposes.
Personal data provided by you may be used for any of the following purposes and/or for other purposes as may be agreed between you and us and/or as required by law:
(a) registering, operating or maintaining your account with us;
(b) purchasing goods and/or subscribing for services rendered by us;
(c) facilitating and following up your online transactions with us, including but not limited to processing of any payment instructions;
(d) marketing and telemarketing services of goods and/or services of our parent company and/or its respective subsidiaries and affiliated companies (please see further paragraph 6 hereinbelow);
(e) enabling us to comply with our obligations to interconnect or comply with industry practices;
(f) market research for customer & website usage analysis; and/or
(g) serving any purposes relating to any of the foregoing.
5. Use of personal data for marketing activities (if applicable)
Personal data supplied by you may be used for direct marketing activities (as defined in the Ordinance) only in accordance with the requirements set out under the Ordinance. In that event, you will be:-
(a) informed that your personal data will be used for direct marketing activities;
(b) informed of, with specific information, the kinds of personal data to be used and the classes of marketing subjects in relation to which the personal data is to be used;
(c) informed that your personal data will not be used unless we have received your written consent;
(d) provided, in case your consent to the use of personal data for direct marketing activities is given orally, a written confirmation within 14 days after receiving your oral consent;
(e) given opportunity to communicate your consent at no extra charge from us;
(f) notified the first time your personal data is used for direct marketing activities and that we will cease to use your personal data for direct marketing activities if you wish; and
(g) given the liberty, at any time, to require cessation of the use of your personal data for direct marketing activities at no extra charge from us. Upon receiving your opt-out request, we will stop using your personal data for direct marketing activities as soon as possible but otherwise shall not be later than 10 working days from the date of receiving your opt-out request.
6.We will not release personal data supplied by you to third parties except in accordance with the Ordinance or in the event of such release is requested by:
(a) governmental and/or regulatory and/or statutory authorities and/or court orders in compliance with applicable laws; or
(b) third party service providers which provide supporting services to us; who (i) are under duty of confidentiality to us with respect to the use, hold, process, retain and/or transfer of personal data supplied by you; and (ii) have the need to know or handle such personal data (please see further paragraph 8 hereinbelow).
7. Transference of personal data to third parties
Personal data provided by you may be provided to third parties for direct marketing activities (i.e. cross-marketing) only in accordance with the requirements set out under the Ordinance. In that event, you will be:-
(a) informed in writing of our intention to provide your personal data to third parties for direct marketing activities;
(b) informed of, with specific information, the kinds of personal data to be provided, the classes of marketing subjects and the class of persons in relation to which the personal data is to be provided;
(c) informed in writing that provision of your personal data to third parties for direct marketing activities will be for gain (if that is the case);
(d) informed that your personal data will not be provided to third parties for direct marketing activities unless we have received your written consent;
(e) given opportunity to communicate your consent at no extra charge from us; and
(f) given the liberty, at any time, to require the cessation of our provision of personal data to third parties for direct marketing activities and notify the third parties to cease the use of your personal data in direct marketing activities at no extra charge from us. Upon receiving such request, we will stop providing your personal data to any third party for direct marketing activities, and inform the third parties to whom the personal data has been so provided to stop using personal data supplied by you for the direct marketing activities, as soon as possible but in any event shall not be later than 10 working days from the date of receiving such request.
8. The safety of personal data
Notwithstanding our security measures for protecting your personal data, you acknowledge that no data transmission over the Internet is completely secure, and by providing your personal data you are transmitting information at your own risk.
9. Your Right under the Ordinance
Under and in accordance with the Ordinance, among others, you have the rights:
(a) to check whether we are holding your personal data;
(b) to access your personal data held by us; and/or
(c) to require us to correct any of your personal data which is or has become inaccurate.
10. Website Cookies
Cookies are small bits of data automatically stored in the hard drive of the end user, which can save the user from registering again when re-visiting a web site and are commonly used to track preferences in relation to the subject of such website. If you enable these cookies, then your web browser adds the text in a small file. You may wish to set your web browser to notify you of a cookie placement request or refuse to accept cookies by modifying relevant internet options or browsing preferences of your computer system, but to do so you may not be able to utilize or activate certain available functions on this Website.
11. Google Analytics
12. We may have third party merchants or service providers hosted in this Website which are operated by third party merchants or service providers. If you want to use, order or receive any services and/or products from any of them, you shall take the risk that personal data supplied by you, once transferred to any of such merchants or service providers, will be beyond our control and thus outside the scope of protection afforded by us.
13. Contact us
If you have any requests for access to your personal data or for the correction of your personal data, or if you would like any further information regarding our policies and practices, please address your enquiries to:
The Personal Data Officer
Hong Kong Head Office
Unit 509, 5/F, Tower II, Cheung Sha Wan Plaza,
833 Cheung Sha Wan Road, Kowloon, Hong Kong
(Lai Chi Kwok MTR Station EXIT A)
General : +852 2788 3306
Fax : +852 2319 2967